CONDOR Group: AI for optimizing passenger flows

About CONDOR Gruppe

CONDOR Group is a leading provider of aviation security services. With its extensive expertise in aviation security, the Group offers comprehensive solutions for airports that aim to maximize both safety and efficiency. By using state-of-the-art technologies and a deep knowledge of industry-specific requirements, CONDOR ensures that passengers can travel smoothly and safely. Their innovative approach and continuous adaptation to new challenges make them an indispensable partner for airports worldwide.

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The Challenge

The manual planning of passenger flows and the associated personnel resources presented the CONDOR Group with considerable challenges. The traditional method, which took several days to plan staffing requirements at checkpoints, proved to be inefficient and prone to miscalculation. This led to inaccurate forecasts, unnecessarily long waiting times for passengers and inefficient staff deployment. To improve efficiency and increase customer satisfaction, CONDOR needed a more accurate and faster solution to optimize passenger forecasting and staff scheduling.

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The Solution

Kineo.ai provided the CONDOR Group with an advanced solution based on two specialized machine learning models. The first model predicts the number of expected passengers per flight, while the second model optimizes staff planning at checkpoints. These models were designed to integrate seamlessly with CONDOR's existing systems. The result was a drastic reduction in planning time from several days to just 10 minutes. This optimization significantly shortened the waiting time for passengers and increased overall customer satisfaction.

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The Impact

The implementation of the AI-supported solution led to impressive results. Passenger forecasting errors were reduced by 59%, leading to a significant improvement in efficiency and customer satisfaction. In addition, the time spent on staff planning was reduced from a week to just a few hours. The optimized processes allowed CONDOR to use existing resources more effectively while increasing flexibility and predictability for staff. This not only resulted in an improved working environment, but also made the job of an aviation security screener more attractive.

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AI for optimizing passenger flows

The use of artificial intelligence revolutionized the planning and management of passenger flows in the airport sector. Through precise predictions and optimized staff planning, CONDOR was able to significantly increase efficiency and improve customer satisfaction at the same time. AI technologies in passenger flow management, such as predictive analytics and machine learning, are helping to better meet the demands of the ever-changing aviation industry. These advances demonstrate the transformative potential of AI and how it can help improve operations and reduce environmental impact.

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Conclusion

The collaboration between the CONDOR Group and Kineo.ai has shown how effective and valuable AI solutions can be in the security industry. Fast and precise personnel planning has not only increased operational efficiency, but has also made jobs in aviation security more attractive. In the future, the use of AI in various areas of air traffic offers enormous potential to further optimize airport operations and be prepared for future challenges.

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Testimonial

Cornelius Toussaint, CEO @CONDOR Gruppe

"A great start-up team from Berlin with whom it is fun to implement IT projects. Our first joint AI project for process optimization has shown the possibilities that data science and machine learning also offer for medium-sized companies in a traditional industry such as security services. We are already looking forward to the next projects."

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